On 26 Feb (Wed) the Japanese government reported new security measures to be put into place to prevent the risk of potential new coronavirus cases. It was announced that due to the large risk of infection at mass gatherings of people, such as sports and\/or cultural events, it was strongly advised that all such events were either cancelled, postponed, or reduced in size for the next 2 weeks.<\/p>\n
In response, SCRAP Co., LTD (all locations and events, including Tokyo Mystery Circus) will take the following measures.<\/p>\n
Should any customers wish to refrain from participating in events they have already booked and paid for, we will issue a full refund for games happening until 11 March (Wed).<\/strong><\/p>\n However, all SCRAP locations will continue to operate until further notice. Furthermore, all of our events will take place as scheduled.<\/p>\n [Regarding Refunds]<\/p>\n \u30fbPlease note that refunds can only be offered for previously purchased tickets to games and events that customers no longer wish to participate in. We cannot offer any refunds for transportation expenses, accommodation, and so on.<\/p>\n \u30fbTickets that have already been used to participate in a game or event are not eligible for refunds.<\/p>\n How to Request a Refund<\/strong><\/p>\n Refund for SCRAP games and events in light of the Corona Virus The method of getting a refund may differ with the ticketing site you used to book your ticket. Please check your ticket and read the information regarding your method of purchase.<\/p>\n < Eligible Stores \/ Venues for Getting a Refund ><\/strong><\/p>\n We will issue a full refund for all games and events happening between 26 Feb 2020 (Wed) and 11 Mar 2020 (Wed)<\/strong> if you decide not to attend them*. \u25a0 Eligible Stores If you have bought tickets from any SCRAP store in Japan and would like a refund for the stated period, please check below for \u201cHow to request for a refund\u201d.<\/p>\n < How to request for a refund ><\/strong><\/p>\n \u25a0 Important points to note regarding refunds<\/strong> \u25a0 Customers who purchased tickets via SCRAP Bookings or Tokyo Mystery Circus online booking system<\/strong><\/p>\n \u30fbRequests for refunds are accepted only if sent before 22 March 2020 (Sunday) 11:59PM<\/p>\n Refund method: *Please change the {at} to @ before sending it.<\/span><\/p>\n \u30fbEmail Address \u30fbTickets paid via Credit Card \u30fbTickets paid via Convenience Store \u30fbTickets paid for over the counter at Tokyo Mystery Circus [Regarding the Prevention of Spread of Infection at Venues]<\/strong><\/p>\n We at SCRAP\u2019s Tokyo Mystery Circus are putting forth our best efforts to maintain the safety of customers and staff during flu season. If customers are experiencing symptoms such as colds, fevers, or other abnormalities, we will offer a full refund of any tickets purchased and ask that you refrain from visiting public facilities to prevent the possible spreading of infection.<\/p>\n \u25a0All staff members are required to wear surgical masks while on-duty, and we strongly insist that customers wash their hands thoroughly with soap and make use of the alcohol rub sanitizers provided by staff.<\/p>\n \u25a0All staff members have their temperature checked before going on-duty, and any staff members found to have high fevers will refrain from working at our facilities.<\/p>\n \u25a0We regularly sterilize and wash all items that come into contact with customers to prevent the spread of possible infection. SCRAP Co., LTD.<\/p>\n","protected":false},"author":18,"featured_media":496,"template":"","topics-cat":[{"id":3,"name":"Important!","slug":"important"}],"acf":[],"customfields":{"is_attention":false,"is_pickup":false},"_links":{"self":[{"href":"https:\/\/mysterycircus.jp\/en\/wp-json\/wp\/v2\/topics\/901"}],"collection":[{"href":"https:\/\/mysterycircus.jp\/en\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/mysterycircus.jp\/en\/wp-json\/wp\/v2\/types\/topics"}],"author":[{"embeddable":true,"href":"https:\/\/mysterycircus.jp\/en\/wp-json\/wp\/v2\/users\/18"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mysterycircus.jp\/en\/wp-json\/wp\/v2\/media\/496"}],"wp:attachment":[{"href":"https:\/\/mysterycircus.jp\/en\/wp-json\/wp\/v2\/media?parent=901"}],"wp:term":[{"taxonomy":"topics-cat","embeddable":true,"href":"https:\/\/mysterycircus.jp\/en\/wp-json\/wp\/v2\/topics-cat?post=901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n*How to request for a refund stated below<\/p>\n
\n*The games and events will still operate as usual should you decide to still attend them.<\/p>\n
\n\u30fbGames & events at all SCRAP stores throughout Japan<\/p>\n
\n\u30fbGroup Tickets purchased will be refunded as a whole (at Group Ticket price at the time of purchase). If individual members of the group decide to attend the event still, please book individual tickets separately.
\n\u30fbPair Tickets and Trio Tickets will also be refunded as a whole. It is not possible to refund just part of a group ticket.<\/p>\n
\nPlease send an email requesting for a refund to\u00a0\u00a0<\/span>toiawase<\/span> {at} <\/span>scrapmagazine.com<\/span>
\nwith the following information:<\/p>\n
\n\u30fbWhich store you bought the ticket for (e.g. Tokyo Mystery Circus, Asakusa)
\n\u30fbBank details (only if you paid via convenience store or over the counter at Tokyo Mystery Circus)<\/p>\n
\nWe will first check your information in the email, and process a refund to your credit card.<\/p>\n
\nPlease let us know your bank details.
\nWe will first check your information in the email and purchase details, and then process a refund to your bank account. Please understand that this refund may take up to a month to go through.
\n*Only Japanese banks accepted<\/p>\n
\nPlease let us know your bank details.
\nWe will first check your information in the email and purchase details, and then process a refund to your bank account. Please understand that this refund may take up to a month to go through.
\n*Only Japanese banks accepted<\/p>\n
\nWe understand our customers\u2019 concerns regarding the coronavirus, but we here at SCRAP will do our utmost to reduce any anxiety and allow you to enjoy our games and events as much as possible.<\/p>\n